1. Why was this Notice issued?
2. What is this lawsuit about?
3. What is a class action?
4. Why is there a Settlement?
5. Who is included in the Settlement?
6. Are there exceptions to being included?
7. What does the Settlement provide?
8. What claims am I releasing if I stay in the Settlement Class?
9. How do I submit a claim for a Settlement benefit?
10. What is the deadline for submitting a claim?
11. When will the Settlement benefits be issued?
12. Do I have a lawyer in the case?
13. Should I get my own lawyer?
14. How will Class Counsel be paid?
15. How do I opt out of the Settlement?
16. How do I tell the Court if I like or do not like the Settlement?
17. What is the difference between objecting and excluding?
18. When is the Court’s Final Approval Hearing?
19. Do I have to come to the Final Approval Hearing?
20. What happens if I do nothing at all?
21. How do I get more information?
The Missouri Circuit Court of Osage County authorized the Notice because you have a right to know about the proposed Settlement of this class action lawsuit, and about all of your options before the Court decides whether to grant final approval of the Settlement. This Notice explains the lawsuit, your legal rights, what benefits are available, and who can receive them.
The lawsuit is captioned Ellen O'Neal, et al., v. Quaker Window Products, Co., Case No. 24OS-CC00002, pending in the Missouri Circuit Court of Osage County. The people that filed this lawsuit are called the “Plaintiffs” (or “Class Representatives”) and the entity they sued, Quaker, is called the “Defendant.”
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This lawsuit alleges that private and sensitive information may have been impacted due to the unauthorized access to Quaker’s computer systems on or about November 25, 2023 (the “Data Incident”). The information included full names, addresses, and Social Security Numbers.
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In a class action, one or more individuals sue on behalf of other people with similar claims. These individuals are known as “Plaintiffs” or “Class Representatives.” Together, the people included in the class action are called a “class” or “class members.” One court resolves the lawsuit for all class members, except for those who opt out from a settlement. In this Settlement, the Class Representatives are Ellen O’Neal, Austin Bell, Cody Windle, Kylie Noakes, and Kevin Byrd, and everyone included in this Action are the Class Members.
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The Court did not decide in favor of the Plaintiffs or the Defendant. Plaintiffs and the Defendant have agreed to a Settlement to avoid the costs and risks of a trial, and to allow the Class Members to receive benefits from the Settlement. The Plaintiffs and their attorneys think the Settlement is best for all Class Members.
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The Settlement Class includes all persons residing in the United States who were sent a Notice Letter notifying them that their Private Information was compromised in the Data Incident.
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Yes. The Settlement Class specifically excludes: (i) Quaker and (ii) the members of the judiciary who have presided or are presiding over this matter and their families and staff. You may also ask to be excluded, if you would like (see Question 16).
If you are not sure whether you are included in the Settlement Class, you can ask for free help by contacting the Settlement Administrator at:
Quaker Window Products Data Settlement
c/o Settlement Administrator
PO Box 25226
Santa Ana, CA 92799
(866) 675-2751
info@QWPDataSettlement.com
You may also view the Settlement Agreement here.
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Quaker will provide a number of benefits under the Settlement Agreement. You are not limited to one benefit. If you are eligible for multiple benefits, as described below, you may file a claim for each of them.
Identity Theft Protection Services. All Class Members may claim two years of identity theft protection services provided by a credit monitoring bureau. This protection includes up to $1 million in identity theft insurance.
Reimbursement for Out-of-Pocket Expenses. Class Members may submit a Claim for reimbursement of documented out-of-pocket expenses if those expenses are related to the Data Incident and were incurred between November 25, 2023, and December 18, 2024. This reimbursement is capped at $500.00. Out-of-Pocket Expense Claims include:
unreimbursed bank fees
long distance phone charges
cell phone charges (only if charged by the minute)
data charges (only if charged based on the amount of data used)
postage
gasoline for local travel
fees for credit reports or credit monitoring
identity theft insurance
You must submit documentation, such as receipts, to verify the costs you incurred. You may submit “self-prepared” documents to add clarity or support to other submitted documentation, but self-prepared documents by themselves are not sufficient to file a valid claim.
Lost Time Reimbursement. Class members may claim up to 4 hours, at $17.50 per hour, for lost time spent responding to the Data Incident. This benefit may be combined with Reimbursement for Out-of-Pocket Expenses, subject to the $500.00 cap described above. You must also provide a brief description on the Claim Form of how you spent this time.
Reimbursement for Actual Monetary Loss. Class Members who suffered an actual, documented monetary loss as a result of the Data Incident may claim reimbursement for the loss. This reimbursement is capped at $5,250.00.
The losses must have occurred between November 25, 2023, and December 18, 2024, and must be:
actual, documented and unreimbursed monetary loss caused by fraud or misuse of your personal information; and
more likely than not caused by the Data Incident; and
must not already be covered by one of the other available reimbursable expenses offered above
For all cash benefits, you must also attest under penalty of perjury that these expenses or losses resulted from dealing with the Data Incident.
If you have questions about any of these benefits, or how to file a claim, you can contact the Settlement Administrator at:
Quaker Window Products Data Settlement
c/o Settlement Administrator
PO Box 25226
Santa Ana, CA 92799
(866) 675-2751
info@QWPDataSettlement.com
You may also view the Settlement Agreement here.
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Unless you opt out of the Settlement, you cannot sue, continue to sue, or be part of any other lawsuit against the Defendant about any of the legal claims this Settlement resolves. The “Release” section of the Settlement Agreement describes the legal claims that you give up if you remain in the Settlement Class. The Settlement Agreement is available for review here.
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The fastest way to submit your Claim Form is online by clicking here. If you prefer, you can download the Claim Form here and mail it to the Settlement Administrator at: Quaker Window Products Data Settlement, c/o Settlement Administrator, PO Box 25226, Santa Ana, CA 92799
You may also contact the Settlement Administrator to request a Claim Form by telephone, toll free, (866) 675-2751, by emailing info@QWPDataSettlement.com, or by U.S. mail at the address above.
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If you are submitting a Claim Form online, you must do so by April 10, 2025. If you are submitting a claim by U.S. mail, the completed and signed Claim Form, along with any supporting documentation, must be mailed so it is postmarked no later than April 10, 2025.
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The Court will hold a final approval hearing on April 2, 2025. If the Court approves the Settlement, there may be appeals. It is always uncertain whether appeals will be filed and, if so, how long it will take to resolve them.
Settlement benefits will be distributed if the Court grants final approval of the Settlement and after any appeals are resolved, or after the period to seek an appeal has expired.
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Yes, the Court appointed Milberg Coleman Bryson Phillips Grossman, PLLC, Markovits, Stock, & DeMarco, LLC, Stranch, Jennings, & Garvey, PLLC, Federman & Sherwood, Chestnut Cambronne, PA, and Strauss Borrelli, PLLC, to represent you and other Class Members (“Class Counsel”).
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You will not be charged for Class Counsel’s services. If you want to be represented by your own lawyer, you may hire one at your own expense.
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Class Counsel will seek Court approval for attorneys’ fees litigation costs not to exceed $175,000, and service awards of $1,200 for each of the five Class Representatives. These fees and costs, as well as the costs of administration, will be paid separately from Class Member benefits, and will not affect those benefits.
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If you do not want to receive any benefits from the Settlement, and you want to keep your right, if any, to separately sue the Defendant about the legal issues in this case, there are steps that you must take to exclude yourself from the Settlement Class. This is called requesting an exclusion from, or “opting out” of the Settlement Class. The deadline to submit a request for exclusion from the Settlement is March 11, 2025.
To exclude yourself from the Settlement, you must submit a written request for exclusion that includes the following information:
the name of the Action: Ellen O'Neal, et al., v. Quaker Window Products, Co., Case No. 24OS-CC00002, pending in the Missouri Circuit Court of Osage County
your full name;
current address;
personal signature; and
the words “Request for Exclusion” or a clear and similar statement that you do not wish to participate in the Settlement.
Your request for exclusion must be mailed to the Settlement Administrator at the address below, postmarked no later than March 11, 2025.
Quaker Window Products Data Settlement
ATTN: Exclusion Request
PO Box 25226
Santa Ana, CA 92799
If you exclude yourself, you are telling the Court that you do not want to be part of the Settlement. You will not be eligible to receive any Settlement benefits if you exclude yourself.
You may only exclude yourself— not any other person.
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If you are a Class Member and do not like a portion or all of the Settlement, you can object to it, if you choose. You can give reasons why you think the Court should not approve it. The Court will consider your views.
For an objection to be considered by the Court, the objection must include:
the name of the Action: Ellen O'Neal, et al., v. Quaker Window Products, Co., Case No. 24OS-CC00002, pending in the Missouri Circuit Court of Osage County
your full name, address, telephone number, and e-mail address (if any);
information identifying you as a Class Member, including proof that you are a member of the Settlement Class (e.g., copy of original notice of the Data Incident);
a written statement of all grounds for the objection, accompanied by any legal support for the objection you believe is applicable;
whether the objection applies only to you, the whole Class, or a subset of the Class;
the identity of any and all counsel representing you in connection with the objection;
a statement as to whether you and/or your counsel will appear at the Final Fairness Hearing; and
your signature and the signature of your duly authorized attorney or other duly authorized representative, if any (along with documentation setting forth such representation).
To be timely, a written notice of an objection containing the above information must be filed with the Clerk of the Court, with copies served on Class Counsel and counsel for Quaker, no later than March 11, 2025.
Clerk of the Court | Class Counsel | Counsel for Quaker |
Clerk of the Court | Gary M. Klinger | Christopher H. Wood |
If you do not comply with the requirements for objecting you will waive and forfeit any and all rights you may have to appear separately and/or to object to the Settlement and will be bound by all the terms of the Settlement and by all proceedings, orders and judgments in the Litigation.
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Objecting is telling the Court that you do not like something about the Settlement. You can object to the Settlement only if you do not exclude yourself from the Settlement. Excluding yourself from the Settlement is opting out and stating to the Court that you do not want to be part of the Settlement. If you opt out of the Settlement, you cannot object to it because the Settlement no longer affects you.
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The Court will hold a final approval hearing on April 2, 2025, by videoconference at 10:00 a.m. Central Time. The login information for the teleconference can be found here.
At the final approval hearing, the Court will consider whether to approve the Settlement, how much attorneys’ fees and costs to award to Class Counsel for representing the Settlement Class, and whether to award a Service Award to each of the Class Representatives who brought this Action on behalf of the Settlement Class. The Court will also consider any objections to the Settlement.
If you are a Class Member, you or your attorney may ask permission to speak at the hearing at your own cost (see Question 17).
The date and time of this hearing may change without further notice. Please check back for updates.
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No. Class Counsel will answer any questions the Court may have. You may attend at your own expense if you wish. If you file an objection, you do not have to come to the Final Approval Hearing to talk about it. If you file your written objection on time, the Court will consider it. You may also pay your own lawyer to attend, but such attendance is not necessary for the Court to consider an objection that was filed on time.
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If you are a Class Member and you do nothing, you will give up the rights described in Question 9, including your right to start a lawsuit, continue a lawsuit, or be part of any other lawsuit against the Defendant and the Released Parties about the legal issues resolved by this Settlement. In addition, if you do nothing, you will not receive a benefit from this Settlement.
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This website and the Notice summarize the proposed Settlement. Complete details are provided in the Settlement Agreement. The Settlement Agreement and other related documents are available on the Important Documents page.
If you have additional questions, you may contact the Settlement Administrator by email, phone, or mail:
Quaker Window Products Data Settlement
c/o Settlement Administrator
PO Box 25226
Santa Ana, CA 92799
(866) 675-2751
info@QWPDataSettlement.com
You may also view the Settlement Agreement here.
Publicly filed documents can also be obtained by visiting the office of the Clerk of the Court, Missouri Circuit Court of Osage County, 106 East Main Street, Linn, Missouri 65051.
DO NOT CONTACT THE COURT OR CLERK OF COURT REGARDING THIS SETTLEMENT
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